How can I make a payment?

Paying your invoice

The images in this article are for reference only. The process may vary depending on your financial institution.

Paying with your bank

To make a payment via bank transfer, first locate your account number in the Client Code section of your invoice, at the top right. Your client code usually consists of a series of letters, typically your initials reversed, followed by a number. This client code serves as your account number for paying your bills. Be careful not to use your contract or invoice number, as your payment will not be properly applied.

To pay by bank transfer, add EBOX to your list of payees on your bank’s website, app, or in person at your local branch.

You’ll then need to provide your EBOX account number, which is your client code found on your invoice.

IMPORTANT: The client code shown in this image is just an example. Do not use the code shown in the image to make your payment.

If you’re having trouble adding your client code, we suggest trying to add a series of four or five “Z” characters at the end of the numbers in your client code. Your financial institution can also advise you on the correct format to use.

Once EBOX has been added to your list of payees, you can use the Pay a Bill function on your bank’s platform to complete your payment.

Paying with a credit card

Important notice!

To adapt to the consequences of the decision unfavorable to competition and consumers dictated by the CRTC (decision 2021-181) and to limit the impact on the retail prices paid by our customers, EBOX is gradually modifying its preferred payment methods. Going forward, PPAs (authorized prepayments) as well as bank payments are prioritized to the detriment of the credit card. This means that credit card payments are a last resort solution available exclusively to customers who meet one of the following conditions:

• Your payment history or credit score tells us that you may be more likely to have payment issues.
• Your services are suspended for non-payment.

If these terms do not apply to you, credit card payments are unavailable. Please refer to the instructions in the “Paying with your bank” section of this article to pay your balance.

To make a credit card payment, go to your customer area and click on the Pay button located above your balance.

Then click on the Click here link in the section called Immediate payment by credit card.

You may then provide your credit card information and change the amount of payment you want to make, if needed. Please note that Debit Mastercard payments are not supported.